The "Office Management mit KI" continuing education course qualifies you for the diverse tasks in office management. Typical roles are office manager, clerical worker, secretary or assistant. You learn the secure handling of business correspondence by post and email. You practice how to organize your workplace and interact professionally with customers. The provider emphasizes practical relevance: you practice learned content in presentations, exercises and role plays.
The first module covers the definition and importance of office management, requirements for office professionals, as well as environmental protection, ergonomics and accident prevention. You deal with the goals and tasks of an office manager. In addition, time management and prioritization techniques such as the SMART method, the ALPEN method, the Eisenhower matrix and the Pareto principle are covered. At the end, you develop your own checklists and workflows for your daily work.
Another block covers professional correspondence: structure and style of emails, letters and minutes. You practice communication models as well as active listening and questioning techniques. Further topics are customer orientation and complaint management. In role plays, you train professional telephone behavior, from greeting to dealing with difficult conversation partners.
In the area of modern office organization and digitalization, you get to know software such as Microsoft 365 and Google Workspace. In addition, project management tools such as Trello and Asana are covered. Further topics are email management, digital calendars and document management systems. You learn collaboration in virtual teams via MS Teams, Slack or Zoom. At the end of this block, the focus is on cloud computing with Google Drive, OneDrive and Dropbox.
A separate topic block teaches the basics of artificial intelligence in office management. You learn the definition and areas of application of AI as well as opportunities and limitations of AI tools. The block is supplemented by data protection and ethical aspects of AI use, as well as a discussion of real examples and future perspectives.
The last module revolves around organization and planning. You learn basic concepts of project management and agile methods such as Kanban. Further topics are the planning and follow-up of meetings as well as travel management for business trips. The continuing education lasts a total of 20 days, each from 8:30 a.m. to 3:45 p.m., which is approx. 160 teaching hours. According to the provider, it takes place in person at the Berlin location.
At the end, there is an internal written exam. The continuing education is aimed at professionals and academics. You should bring organizational skills, openness in dealing with people and the will for professional development. Trainers with their own business experience accompany you throughout the entire qualification. Participation is 100% eligible for funding via the Bildungsgutschein (education voucher) from the Federal Employment Agency or the Jobcenter.
