The continuing education course "Teamassistenz Office Management" at CPI consists of five modules that you can combine freely. You start with basic competencies such as self-organization, time management and conflict resolution in the team. Then follows the core module Office Management with organization and planning in everyday office life. Additionally, you choose IT modules on Word, Excel and PowerPoint as well as a module on order processing in purchasing.
In the Office Management module, you practice secretarial tasks and text formulation. You write correspondence according to DIN 5008 and learn to keep minutes cleanly. Telephone training and conversation techniques are included as well as order processing and complaint handling. You also brush up on the new German spelling rules.
In the IT modules, you bring your Office skills up to date. Online Communication and PowerPoint Administration focus on secure communication via email and protection against malware. You design presentations with slides, slide masters and diagrams. In the Word and Excel Administration module, you practice formatting templates, mail merges, and formulas and functions in Excel.
The Special Purchasing module revolves around order processing and orders. You process customer inquiries, create offers and confirm orders. This also includes goods receipt, invoices and payment processes as well as dealing with returns. In my opinion, this module is a good addition if you also want to work in purchasing.
The instruction is instructor-led, live on campus or online from home. You choose between 50 or 100 percent e-learning, depending on how flexibly you want to learn. CPI offers the continuing education nationwide at many locations. An internship is optional and can be individually integrated.
German language skills in spoken and written form are required. Before starting, CPI conducts a personal aptitude interview as part of the specialist consultation. If funding is provided by the Employment Agency or the Job Center, their access requirements also apply. The modules are aimed at anyone who wants to develop further towards team assistance or office management.
The course is AZAV-certified, so the continuing education can be funded up to 100 percent. This is possible, for example, via a Bildungsgutschein (education voucher) from the Employment Agency or the Job Center. The pension insurance provider is also a possible cost bearer. Cooperation partners such as SAP, Microsoft and TOEIC underscore the practical focus of the continuing education.
